Build and lead a high‑performing, customer‑centric Solution Engineering organization supporting Commercial, Product, and Operations.
Define the long‑term vision for technical pre‑sales, solution design, and field‑readiness capabilities.
Establish scalable processes for surveys, PDIs, technical assessments, SOW development, and solution validation.
Partner with Commercial leadership to align technical resources with regional priorities and revenue targets.
Drive revenue growth across maintenance services, spares, upgrades, and major projects through timely, accurate, and compelling technical engagement.
Implement a presales technician model to accelerate surveys, improve SOW quality, and increase win rates.
Lead a distributed team of Solution Engineers and Onsite Maintenance Technicians across North America.
Oversee creation and accuracy of Statements of Work; ensure surveys and site visits are completed efficiently and consistently.
Support escalations, complex integrations, and high‑visibility deployments.
Collaborate with Operations and Support to ensure smooth handoffs from pre‑sales to deployment to long‑term service.

10+ years in solution engineering, technical pre‑sales, systems integration, or related technical leadership roles.
Proven success leading distributed, customer‑facing technical teams.
Strong understanding of transit technology, embedded systems, software platforms, or complex hardware‑software ecosystems.
Demonstrated ability to influence revenue outcomes through technical strategy and customer engagement.
Excellent communication skills with the ability to simplify complex technical concepts.
Experience building scalable processes, documentation standards, and cross‑functional workflows.
Ability to travel up to 50% as needed to support regional teams, OEMs, and customer engagements.

Competitive total compensation package with career growth potential.
Generous time off : Vacation and wellness time, paid company holidays, floating holidays.
Educational Assistance Program : Robust reimbursement program for professional growth.
Health and wellness : Medical, dental, and vision coverage plus excellent 401k matching.
Benefits effective on Day #ONE.

Director of Solutions Engineering

Key skills