Plan, organize, and manage activities related to the accounts receivable sub-ledger.
Execute and oversee collections activities to reduce past due balances and improve DSO.
Manage cash application activities, including review and reconciliation of cash receipts to bank statements.
Perform customer credit investigations, support credit limit reviews, and manage credit holds.
Manage receivables activity related to customer deductions and disputed balances.
Review monthly reconciliations of major customer trial balances to the AR sub-ledger.
Handle escalated customer issues and complex account inquiries.
Own quarterly audit processes for AR and claims, including documentation, controls, and auditor support.
Support special projects and continuous improvement initiatives.
Ensure adherence to departmental policies and maintain accurate, current procedures.
Manage customer claims including validation, processing, approval, and credit issuance for shortages, damages, returns, quality issues, promotions, price protection, and failure-to-supply claims.
Drive timely claim resolution and actively manage claim aging.
Prepare, analyze, and report claims metrics and trends.
Identify opportunities to improve claims workflows through automation or process enhancements.

Associate’s degree or higher in Finance, Accounting, Business, or a related field required.
3-5 years of experience in Accounts Receivable, Claims, or Accounting, preferably within the pharmaceutical industry.
Hands-on experience managing AR, customer deductions, and claims lifecycle processes.
Clear understanding of pharmaceutical gross-to-net concepts and financial impact.
Experience owning AR and claims audit activities and operating within controlled finance environments.
Strong Excel and analytical skills.
SAP ERP experience preferred.
Strong organizational, communication, and follow-through skills.
Ability to manage escalations, influence cross-functional partners, and operate with increasing autonomy.

Annual performance bonus, commission, and share potential
Auto enrollment in a Hikma-sponsored 401(k) program at a pre-tax contribution rate of 4% of eligible pay. Hikma will match 100% of the first 6% of eligible pay that you contribute
A generous paid time off (PTO) bank starting with 20 days (prorated based on hire date). Additional days granted upon reaching work milestone anniversaries
3 personal days (prorated based on hire date)
11 company paid holidays
Comprehensive benefits including health, dental, vision, mental health, disability, life insurance, prescription drug coverage, and a variety of voluntary benefits
Employee discount program
Wellbeing rewards program
Safety and Quality is a top organizational priority
Career advancement and growth opportunities
Tuition reimbursement
Paid maternity and parental leave

Associate Manager, Accounts Receivable, Claims

Key skills