Establish the New Operations Mobilization (MNO) function from inception, defining the operating model, methodology, processes, tools, governance and KPIs, with the objective of creating a permanent institutional capability to enable new business.
Lead end-to-end mobilization of new operations, from contract signing through stabilization and handover to the manager responsible for the ongoing operation, ensuring disciplined execution and adherence to the plan.
Ensure compliance with the business case during ramp-ups by rigorously monitoring costs, timelines, headcount, CAPEX, OPEX and performance, and acting immediately on deviations to protect contract profitability.
Design and run robust pilots for new operations, defining scope, success metrics, exit criteria and structured capture of lessons learned to reduce risk and accelerate the stabilization curve.
Build and maintain operational mobilization playbooks (technical, people, governance and transition), ensuring each operation is delivered to the responsible manager with clear methods, defined processes and a trained team.
Lead and coordinate the multifunctional mobilization squad, composed of representatives from People & Culture (P&C), Finance, Center of Excellence (CoE), Procurement and PMO, aligning priorities, responsibilities and execution cadence.
Serve as a structured interface between New Business (the contract origin) and the operational areas that will assume the operation after stabilization, ensuring continuity, knowledge transfer and quality of handover.
Manage critical mobilization risks (operational, contractual, people, supplier and regulatory), developing contingency plans and escalating issues promptly that threaten the success of the ramp-up.
Lead, together with People & Culture, the personnel ramp-up for new operations, ensuring recruitment, onboarding, training and readiness of operational teams before go-live and during stabilization.
Coordinate, together with Procurement and the CoE, the contracting of suppliers, infrastructure, fleet, technology and other enablers required for mobilization, within defined timelines, costs and standards.
Establish mobilization governance rituals (status reports, committees, milestones and gates) with executive leadership, clients and internal areas, ensuring visibility, transparency and timely decisions.
Capture lessons learned from each mobilization, continuously evolving the methodology, playbooks and the area's maturity curve, with the goal of increasing predictability and speed over time.
Recruit, train and develop the MNO team's staff, establishing a culture of discipline, ownership and operational excellence from the first team.
Requirements
Bachelor's degree in Engineering, Business Administration, Logistics, Economics or related fields;
MBA or postgraduate degree in Project Management, Operations, Logistics or Strategy is a plus;
Solid experience in logistics operations, management of complex projects, contract ramp-ups, operational consulting or related areas;
Experience in mobilizing new operations or implementing large-scale contracts (preferably in road transport, logistics, mobility or industrial sectors);
Experience in founding/leading new areas, programs or teams;
Experience coordinating multifunctional squads and interfacing with areas such as People & Culture, Finance, Procurement and PMO;
Project financial management and adherence to business cases (CAPEX, OPEX, headcount);
Engineering and management of road transport operations;
Risk management and contingency planning;
Leadership of multifunctional squads and cross-functional coordination;
Executive governance, status reporting and stakeholder management;
Data analysis and development of mobilization KPIs;