Manager of New Operations Mobilization

Role Overview

• Establish the New Operations Mobilization (MNO) function from inception, defining the operating model, methodology, processes, tools, governance and KPIs, with the objective of creating a permanent institutional capability to enable new business.
• Lead end-to-end mobilization of new operations, from contract signing through stabilization and handover to the manager responsible for the ongoing operation, ensuring disciplined execution and adherence to the plan.
• Ensure compliance with the business case during ramp-ups by rigorously monitoring costs, timelines, headcount, CAPEX, OPEX and performance, and acting immediately on deviations to protect contract profitability.
• Design and run robust pilots for new operations, defining scope, success metrics, exit criteria and structured capture of lessons learned to reduce risk and accelerate the stabilization curve.
• Build and maintain operational mobilization playbooks (technical, people, governance and transition), ensuring each operation is delivered to the responsible manager with clear methods, defined processes and a trained team.
• Lead and coordinate the multifunctional mobilization squad, composed of representatives from People & Culture (P&C), Finance, Center of Excellence (CoE), Procurement and PMO, aligning priorities, responsibilities and execution cadence.
• Serve as a structured interface between New Business (the contract origin) and the operational areas that will assume the operation after stabilization, ensuring continuity, knowledge transfer and quality of handover.
• Manage critical mobilization risks (operational, contractual, people, supplier and regulatory), developing contingency plans and escalating issues promptly that threaten the success of the ramp-up.
• Lead, together with People & Culture, the personnel ramp-up for new operations, ensuring recruitment, onboarding, training and readiness of operational teams before go-live and during stabilization.
• Coordinate, together with Procurement and the CoE, the contracting of suppliers, infrastructure, fleet, technology and other enablers required for mobilization, within defined timelines, costs and standards.
• Establish mobilization governance rituals (status reports, committees, milestones and gates) with executive leadership, clients and internal areas, ensuring visibility, transparency and timely decisions.
• Capture lessons learned from each mobilization, continuously evolving the methodology, playbooks and the area's maturity curve, with the goal of increasing predictability and speed over time.
• Recruit, train and develop the MNO team's staff, establishing a culture of discipline, ownership and operational excellence from the first team.

Requirements

• Bachelor's degree in Engineering, Business Administration, Logistics, Economics or related fields;
• MBA or postgraduate degree in Project Management, Operations, Logistics or Strategy is a plus;
• Solid experience in logistics operations, management of complex projects, contract ramp-ups, operational consulting or related areas;
• Experience in mobilizing new operations or implementing large-scale contracts (preferably in road transport, logistics, mobility or industrial sectors);
• Experience in founding/leading new areas, programs or teams;
• Experience coordinating multifunctional squads and interfacing with areas such as People & Culture, Finance, Procurement and PMO;
• Project financial management and adherence to business cases (CAPEX, OPEX, headcount);
• Engineering and management of road transport operations;
• Risk management and contingency planning;
• Leadership of multifunctional squads and cross-functional coordination;
• Executive governance, status reporting and stakeholder management;
• Data analysis and development of mobilization KPIs;
• Advanced/Fluent English – a plus.

Benefits

• Food Allowance (Ticket Superflex)
• Meal Voucher (Ticket Superflex)
• National Bradesco Health and Dental Plan
• Medication Reimbursement (E-Pharma)
• Life Insurance
• Discount on Volkswagen vehicle purchases
• Wellhub
• Partnership with Petlove
• Access to Scania Clube SBC