Team Lead – KYC Operations Unit

Role Overview

• Ensure efficient execution of Customer Due Diligence processes according to internal Luminor standards
• Organize daily distribution of the team´s tasks to the designated team members and cooperate with other Team Leads on the country and Baltic level to ensure processing activities are well coordinated and executed
• Proactively participate in the identification and flagging of operational risks associated with the business activities, including suggestions for the development of additional controls to mitigate AML/CFT/fraud and sanctions risks
• Initiate and implement process improvements in order to ensure pan-Baltic alignment and process efficiency
• Monitor and enhance team performance by conducting regular reviews of work to ensure quality standards are met, providing constructive feedback, and ensuring employees understand and act on quality assurance results.
• Develop and track team KPIs, monitor individual performance against these metrics, and implement follow-up measures such as training, knowledge evaluations, or additional QA activities in cases of non-performance
• Establish and maintain robust AFC risk management processes and instructions. Ensure these are updated regularly to adapt to changing AFC and Sanctions area trends, technological advancements, and regulatory requirements
• Enable subordinates to deal effectively with their responsibilities, delegate the necessary authority in line with employee performance and seniority, bring high energy to support, follow up-on work (morning huddle, weekly meetings)
• Maintain and improve the AFC and Sanctions area knowledge and competences of the team
• Promote and support living the Luminor values and building the strong Luminor brand and contribute to create great customer experience
• Foster cross-divisional collaboration and manage boundaries across the organization. Ensure that your own team understands its role in the value chain and build the network across it
• Ensure professional development of subordinates, lead through questions, regularly use 1:1 discussions as opportunities, provide continuous and constructive feedback on performance
• Select the right talent to the right roles, take care of successful onboarding, wellbeing of team and replace subordinates who consistently fall short of fulfilling their role. Ensure that relevant succession and development plans are in place and recommend promoting people with further potential
• Promote and execute a risk culture in the team that addresses risk awareness and risk-taking behavior, communicate the communication from the Management Board to the team, ensure training of team on risk management, support the team in risk identification, assessment and mitigation activities, and escalate risk-related issues

Requirements

• 3-5 years in compliance/ banking or finance industry; professional certification preferred (e.g. CAMS)
• Awareness of Baltic and European regulatory requirements related to banking and financial services in AML/CFT, fraud and sanctions areas and keeping oneself pro-actively updated on the upcoming (regulatory) changes
• Strong process management skills and ability to drive efficiency and continuous improvement initiatives
• Experience in AML/CFT operational activities and performing QA
• Ability and willingness to train, support, and coach others
• Strong written and verbal communication skills both the local language and English.

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor