Act as the first point of contact for Compensation requests, triaging, responding to or directing inquiries, ensuring follow-up with the requester and adherence to service-level agreements (SLAs);
Escalate requests to higher levels when necessary and track responses, maintaining controls and providing final feedback to internal clients;
Receive, analyze and handle operational Compensation requests, documentation for Legal, transfer processes and other related matters, ensuring reliability in responses;
Perform operational routines such as system entries and approvals;
Assist in organizing processes and service workflows;
Handle matters with the utmost confidentiality;
Support job and salary structure activities, studies and demands within the Compensation Operations area.

Bachelor’s degree completed or in progress in Business Administration, Human Resources, Psychology, Economics or related fields;
Organized, comfortable with systems and with an analytical profile to manage compensation processes;
Intermediate Excel;
Strong written communication skills and ability to serve internal customers;
Availability for a hybrid model with approximately 2 days per week onsite at Headquarters
Butantã – São Paulo/SP.

Junior Human Resources Services Analyst

Key skills