Maintain and supervise high transaction volume Java Enterprise Edition applications designed and developed by Syncron.
Handle customer cases reported and managed through a case management tool.
Provide pro-active supervision for Syncron applications.
Provide Technical and Business Support to our customers.
Configure Syncron’s products to fulfill customer’s needs.
Gather, analyze, and document customer requirements.
Identify and report enhancement ideas and bugs, channel feedback from customers.
Manage cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
Provide fault isolation and root cause analysis for technical issues.
Publish documentation in the Knowledge Base; create/maintain issue logs, resolution steps.
Provide configurations, troubleshooting, and best practices to customers.
Ensure SLAs are strictly adhered to.

Excellent English skills, both verbal and written.
Strong troubleshooting and critical thinking skills.
Experience in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.
Bachelor’s degree in computer science or another equivalent field.
Willing to work in shifts, primarily US and EU.
Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications.
Business knowledge of SCM.
Knowledge of Java Enterprise Edition solutions or other object programming language.
Efficient reading of Java source code and experience with bug-fixing.
Practical experience in Eclipse or a similar development platform.
Experience with version control systems (git).

Technical Support Engineer

Key skills