Java Production Support Engineer - Newark, CA (Onsite) - Only locals

Position: Sr. Java Production Support Engineer

Location: Newark, CA (Onsite)

Duration: Long Term

Job description:

Note: Please share only local profiles who are comfortable with a 5-day onsite work model.

Tech Stack

Frontend: Angular (TypeScript), Bootstrap / Angular Material

Backend: Java, Spring Boot, Spring Security (JWT)

Databases: PostgreSQL / MySQL, MongoDB

Integration: REST APIs

Job Description

• Monitor production applications to identify and resolve issues before customer impact proactively
• Perform proactive production maintenance; manage incidents, outages, s, and on‑call duties
• Investigate production bugs; validate, reproduce, and escalate issues to Engineering & Product
• Implement and manage application monitoring and ingestion mechanisms
• Troubleshoot escalated customer issues, determine root cause, and coordinate resolutions or workarounds
• Support Engineering with privileged production access requests
• Perform privileged production activities, including backup/seeding optimizations, object configuration, job aborts, and performance tuning
• Optimize product usage per customer (API usage, backup/seeding speed, fetcher pool size, admin changes)
• Support User Acceptance Testing (UAT), Proof of Concepts (POCs), and trials; provide product feedback
• Work closely with Product Management to suggest improvements and reduce overall support burden
• Support customer‑facing teams (Support, TAM, SE, CS) throughout the customer lifecycle
• Improve support documentation, knowledge base, and automation for front‑line teams.

Skills

Mandatory Skills: Java, JavaScript, Microservices, React, Spring Boot
Good to Have Skills: AWS API Gateway, AWS CloudFormation, AWS Step Functions