Customer Success Manager
United Kingdom
Full Time
2 weeks ago
No Sponsorship
Key skills
Customer SuccessAccount Management
About this role
Role Overview
- Build and maintain strong relationships with customers
- Onboard new customers and manage key accounts
- Host product update/roadmap sessions
- Follow up with customers on ad hoc support incidents
- Collaborate with Head of Customer Success regarding any issues
Requirements
- Account management experience
- Technical appreciation for software and web technologies
- Experience working in a customer success or renewals role
- Ability to communicate easily at all levels
- Experience negotiating and managing commercial agreements
- Experience working with data visualization products or web related technologies
Benefits
- Pension – up to 6% employer contribution
- Medical and dental insurance (BUPA)
- Hybrid working – typically 3 days in the office during onboarding, then 1–2 days per week
- Up to 12% discretionary bonus
- 25 days annual leave
- 5 days of professional development paid for by the company
- Death in service benefit
- Flexible holiday benefits
- Cycle scheme (fully funded by the company)
- EV scheme (conditions apply)