Process and review customer order data from the Order Management System (OMS) and eCommerce platforms.
Perform system checks and resolve pricing, discount, and invoicing discrepancies before finalising invoices in Xero.
Manage accounts receivable functions in Xero, including invoice finalisation, payment allocation, reconciliations, and account administration.
Process customer account applications and support new account setup.
Allocate payments accurately on a daily basis and maintain clear reconciliation records.
Monitor overdue invoices and perform debtor follow-ups via email and outbound calls where required.
Support management of medium and high-risk accounts, escalating issues as needed and ensuring appropriate approvals.
Report accounts receivable issues, including overdue balances, to the Finance Manager.
Monitor customer credit terms to ensure compliance and reduce financial risk.
Respond to customer and pharmacy enquiries related to orders, accounts, and products through shared inboxes.
Manage shared inbox communications and ensure timely responses and escalations.
Liaise with dispatch and internal teams to support smooth order processing.
Process credit note adjustments as required.
Prepare ad hoc reports and provide support for accounts receivable analysis and decision-making.
Assist the Finance Manager and team with daily operations, audits, training, and administrative tasks.
Perform other duties as required.

Bachelor’s degree in Business, Finance, Accounting, or a related field is preferred.
Minimum 3+ years of experience in accounts receivable, collections, debtor management, or similar finance support roles.
Strong experience in high-volume accounts receivable environments, including payment allocation and collections.
Experience handling debtor follow-ups via email and outbound calls.
Background in wholesale, retail, or e-commerce environments is highly desirable.
Experience with Xero or similar accounting/order management systems is preferred.
Intermediate Excel skills required.
High attention to detail and accuracy in financial processing and administration.
Strong written and verbal communication skills with the ability to handle customer interactions confidently.
Ability to work independently while collaborating effectively with a team.
Strong organisational, time management, and problem-solving skills.
Ability to manage sensitive financial and customer information with professionalism.
Exposure to Australian accounting or business processes is advantageous.

Accounts Receivable, Order Processing Officer

Key skills