Provide end-user support and serve as an escalation point for complex IT issues
Manage and maintain servers, infrastructure, and core business systems
Administer and optimize Microsoft 365 and cloud-based services
Support and maintain network infrastructure including firewalls, VPNs, and switching
Perform security monitoring, alert triage, and incident response
Manage endpoint security, patching, and system hardening processes
Maintain accurate documentation of systems, configurations, and procedures
Collaborate across teams to ensure reliable, secure, and efficient IT operations

5+ years of hands-on experience in IT infrastructure, systems administration, and security operations
Strong experience with Microsoft 365 (SharePoint, Entra ID, Conditional Access, Intune, Azure)
Solid networking knowledge (firewalls, VPNs, routing/switching, DNS, DHCP)
Experience in security operations (monitoring, incident response, vulnerability remediation)
Experience supporting mid-sized environments (200+ users)
Hands-on expertise with Windows systems, endpoints, and patch management
Ability to troubleshoot independently across systems, networks, and user environments
Experience with PowerShell or similar scripting/automation tools
Strong documentation, communication, and problem-solving skills
Diploma or degree in Information Technology, Cybersecurity, or a related field (or equivalent experience)
Relevant certifications are considered an asset.

IT & Security Specialist

Key skills