Undertake daily operations for user provisioning, de-provisioning, access certification, role management, Privileged Access Management (PAM), service account management and exception management
Operate the processes related cryptographic keys, digital certificates and secret management
Work closely with IAM Architecture and IAM Engineering to streamline IAM processes
Be part of out-of-hours on-call rota delivering key access management processes
Deliver services against defined SLAs and KPIs, ensuring operational excellence and continuous improvement
Deliver high level of customer satisfaction for end-user facing processes
Resolve and address IAM issues, incidents, and service requests.
Manage issues and provide support as needed on service requests, incidents and changes
Investigate, troubleshoot and remediate security incidents and control defects/gaps
Develop and adhere to guidelines/processes for deploying, monitoring, maintaining, and documenting essential services, such as SOPs and playbooks to support operations
Diligently follow operating procedures and seek management oversight for exceptions
Drive automation and optimisation of IAM processes to improve user experience, reduce manual effort, errors, and operational risk
Drive the culture for the IAM operations team to foster collaboration, innovation, and ownership of outcomes

Equivalent experience in information technology, Computer Science, Cybersecurity or related field
Professional certifications such as CISSP, CISM, CISA, or specific IAM certifications (e.g., Certified Identity and Access Manager (CIAM))
Relevant experience in cybersecurity or identity management roles
Proven expertise in IAM operations, including identity lifecycle, role-based access control (RBAC) or equivalent, and privileged access management
Hands-on experience with operating IAM solutions such as SailPoint, BeyondTrust, CyberArk, Okta, Azure AD, EntraID, Fortanix, Venafi or similar
Strong understanding of insurance or financial services regulatory landscape and security requirements
Excellent communication, leadership, and stakeholder management skills.
Deep understanding of IAM controls
Experience with scripting and automation (e.g., PowerShell, Python, REST APIs)
Extensive experience with regulatory compliance frameworks and security standards (e.g., ISO 27001, NIST, GDPR)
Excellent problem-solving skills and the ability to communicate complex IAM concepts to both technical and non-technical stakeholders.

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts

Senior IAM Analyst

Key skills