Key skills
CloudDNSFirewallsLinuxMacOSServiceNowTCP/IPIdentity ManagementSaaSJira
About this role
Role Overview
- Helpdesk Support
- Productivity Suite Administration
- Onboarding and Off-boarding
- Mobile Device Management (MDM)
- Infrastructure Support (Foundational Level)
Requirements
- 2-3 years experience in a helpdesk or technical support role
- Strong troubleshooting methodology and logical problem-solving approach
- Experience supporting Windows 10/11 and macOS operating systems
- Familiarity with common business applications and SaaS platforms
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow)
- Hands-on experience administering Google Workspace OR Microsoft 365 (ideally both)
- Understanding of cloud identity management and user provisioning
- Exposure to MDM platforms (Ninja One)
- Basic understanding of server operating systems (Windows Server, Linux basics)
- Awareness of networking fundamentals (routers, switches, firewalls)
Tech Stack
- Cloud
- DNS
- Firewalls
- Linux
- MacOS
- ServiceNow
- TCP/IP
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- unlimited PTO policy