UX Researcher

Role Overview

• Conduct end-to-end user research across the customer lifecycle, including registration, first deposit, activation, retention, churn, and reactivation journeys
• Analyse payment and wallet experiences, including deposit flows, payment method coverage, withdrawal journeys, and transaction clarity
• Evaluate promotional mechanics and user engagement across features such as wagering requirements, bonus structures, and campaign interactions
• Support audience segmentation initiatives and help create tailored UX experiences for different user groups including VIP, high-value, casual, and recreational customers
• Research and optimise vertical-specific user journeys including Sportsbook, Casino, and Live Casino experiences
• Conduct market-specific and localisation research to improve regional user experiences
• Partner with Product teams to proactively identify research opportunities and influence product strategy
• Design and execute a variety of qualitative and quantitative research methodologies including: Usability testing, User interviews, Surveys, Ethnographic research, Behavioural and data analysis
• Translate findings into actionable insights and deliver clear reports and presentations to stakeholders
• Advocate for users and ensure research findings directly influence product decisions
• Collaborate with UX, Product, and Engineering teams throughout the development lifecycle
• Improve research frameworks, methodologies, tooling, and internal research processes
• Stay updated with industry trends and emerging UX research practices

Requirements

• Minimum 2+ years of experience in UX Research with a strong portfolio demonstrating previous work
• Proven experience conducting both qualitative and quantitative research
• Ability to work independently while collaborating effectively within cross-functional and distributed teams
• Experience using research and analytics platforms such as UserZoom, Maze, FullStory, GA4, or similar tools
• Strong analytical mindset with excellent storytelling and presentation abilities
• Experience influencing stakeholders and driving product decisions through research insights
• Familiarity with behavioural analytics tools such as FullStory or Hotjar is considered advantageous
• Excellent written and spoken English communication skills
• Previous experience within Fintech or Web3 environments is beneficial
• iGaming experience would be considered a strong advantage.

Tech Stack

• Web3

Benefits

• Professional development
• Remote work options