Lead independent, end-to-end foundational research projects with a strong focus on quantitative surveys
Design and run research studies to support feature prioritisation frameworks across multiple markets
Support additional strategic, foundational projects as the program(s) evolve
Conduct information architecture research across multiple markets and moderated and unmoderated design testing across design and delivery teams
Synthesise and develop a recommendations framework to inform global product owners on research findings to support product decisions
Contribute to and help evolve the global research playbook, establishing standards, templates, best practices for high-quality research
Partner with designers to support and enable design-led research, providing guidance on methods, study design and interpretation of results
Ensure alignment with UX metrics, frameworks, and organisational standards
Support the development of a research repository and UX research backlog
Ensure research tools are being used within budget constraints

6+ years of user research experience with direct, hands-on experience in both qualitative and quantitative methods
Demonstrated experience in designing and leading large-scale quantitative surveys across large samples
Hands-on experience with information architecture methods, including tree testing and card sorting
Strong experience with moderated and unmoderated usability testing in an Agile delivery environment
Deep familiarity with UX metrics and benchmarking, including SUS, task completion rate, SEQ and related usability and performance measures
Ability to synthesise quantitative and qualitative findings into clear, actionable insights that information product and design decisions at scale
Nice to have: Experience with platforms like UserZoom, Maze or Optimal Workshop
Familiarity with advanced quantitative analysis or a strong background in statistics
Knowledge of product market fit, KANO, or other feature prioritisation methods or frameworks

Senior UX Researcher – Contract

Key skills