Business Analytics Consultant – Data, Model & Analytics

Role Overview

• Analyze customer experience data such as complaints, surveys, and call transcripts to identify patterns, trends, and areas for improvement.
• Use Python and SQL to help extract, clean, and analyze data from a variety of sources.
• Create and maintain dashboards, reports, and visualizations in Tableau, XM Discover (or similar tools) to support business decision making.
• Help calculate and interpret key customer experience metrics, including trends, volumes, lifts, efficiencies, and basic statistical measures.
• Translate analytical results into clear, easy to understand insights for business and operational partners.
• Support repeatable reporting and analysis by helping document processes, maintain templates, and improve data quality.
• Collaborate with team members and business partners to better understand customer pain points and experience-enhancing opportunities.

Requirements

• An interest in data analytics and customer experience (prior professional experience is helpful but not required)
• Familiarity with Python, SQL, or other analytical tools through coursework, internships, or early career experience
• Exposure to Tableau or data visualization tools
• Strong curiosity, problem solving skills, and attention to detail
• Clear written and verbal communication skills
• Willingness to learn, ask questions, and collaborate with others

Tech Stack

• Python
• SQL
• Tableau

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service