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Business Analytics Consultant – Data, Model & Analytics at PNC | JobVerse
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Business Analytics Consultant – Data, Model & Analytics
PNC
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Business Analytics Consultant – Data, Model & Analytics
Pittsburgh, Washington, United States of America
Full Time
2 weeks ago
$55,000 - $142,350 USD
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Key skills
Python
SQL
Tableau
Analytics
Communication
Decision Making
Problem Solving
About this role
Role Overview
Analyze customer experience data such as complaints, surveys, and call transcripts to identify patterns, trends, and areas for improvement.
Use Python and SQL to help extract, clean, and analyze data from a variety of sources.
Create and maintain dashboards, reports, and visualizations in Tableau, XM Discover (or similar tools) to support business decision making.
Help calculate and interpret key customer experience metrics, including trends, volumes, lifts, efficiencies, and basic statistical measures.
Translate analytical results into clear, easy to understand insights for business and operational partners.
Support repeatable reporting and analysis by helping document processes, maintain templates, and improve data quality.
Collaborate with team members and business partners to better understand customer pain points and experience-enhancing opportunities.
Requirements
An interest in data analytics and customer experience (prior professional experience is helpful but not required)
Familiarity with Python, SQL, or other analytical tools through coursework, internships, or early career experience
Exposure to Tableau or data visualization tools
Strong curiosity, problem solving skills, and attention to detail
Clear written and verbal communication skills
Willingness to learn, ask questions, and collaborate with others
Tech Stack
Python
SQL
Tableau
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service
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