Account Receivables, Associate 2

Role Overview

• Apply cash received from foreign offices to invoices open in the account as per the remittance information received and follow up with foreign offices if the remittance information is not received.
• Generate and send statements of account monthly, analyse the responses received from the foreign offices for each of the items included in the statement, and take the appropriate action, which includes following up on aged invoices, resolving rejections, and communicating disputes to the US engagement teams until they are resolved.
• Monitor and respond emails received with questions/queries from either foreign offices or US engagement teams.
• Mailing invoices to foreign offices, excluding those with errors, communicating those cases with the US engagement teams so they are corrected before being mailed accordingly.
• Work with your team to achieve set targets and KPI’s Processing of ServiceNow tickets, where several kinds of questions/queries are received, but mainly to process Withholding Tax (WHT) Certificates clearings on invoices with an open balance related to this WHT.
• Working with the Foreign AP team when applicable.
• Complete all necessary risk and compliance training and ensure strict adherence to the firm’s risk and quality standards
• Contribute to various project work streams and initiatives
• Assume responsibility for your ongoing development
• proactively identify opportunities and draw on available learning resources
• Engage in coaching with your Team Leaders and / or Career Coach to enhance your personal and professional development

Requirements

• Experience within a collections / credit control or wider AR role
• Able to demonstrate understanding and application of best practice collections principles and their wider impacts within the contract to cash (C2C) value chain
• Skilled influencer and negotiator – able to apply this collaboratively with clients and internal stakeholders to gain best possible outcome for the firm
• Excellent communication skills both verbal and written – attention to detail is a must
• Strong literacy and numeracy skills
• Positive and professional “can do” attitude
• Self-motivated with the ability to work well in a team environment
• Strong interpersonal skills with ability to build relationships
• Agile with change, demonstrating flexible approach and resilience
• Tenacious
• will persevere to achieve results for self and team
• Knowledge of other key finance functions such as cash allocation, cash & banking, AP (Accounts Payable)
• Experience of working within the professional services sector
• Understanding of Data Protection (GDPR) & Anti Money Laundering regulations.

Tech Stack

• ServiceNow

Benefits

• Professional development opportunities