EverDrivenRemote
Senior Account Manager
Pennsylvania, United States of America
Full Time
3 weeks ago
$80,000 - $95,000 USD
No Visa Sponsorship
Key skills
Strategic PlanningCommunicationNegotiationAccount Management
About this role
Role Overview
- Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point
- Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission
- Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery
- Drive client retention and expansion by identifying upselling and cross-selling opportunities
- Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition
- Partner with Field Operations to ensure quality standards are met and exceeded
- Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions
- Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary
- Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability
- Manage and contribute to continuous improvement initiatives across accounts and operational workflows
- Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning
- Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements
Requirements
- Bachelor's degree or equivalent professional experience
- 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
- Proven ability to manage multiple high-value clients and projects simultaneously
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinker with the ability to analyze complex data and present actionable insights
- Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
- Valid Driver’s License with a clean driving record
- Must pass a background check and drug screening as a condition of employment
- Occasional travel required
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program