Account Manager

Role Overview

• Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction
• Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership)
• Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement
• Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions
• Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities
• Understand customer strategies, challenges, and operational needs to align solutions accordingly
• Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes
• Ensure a high level of responsiveness to customer needs, issues, and escalations
• Provide consultative support by recommending adhesive solutions aligned with customer applications and processes
• Collaborate closely with Technical Service and R&D teams to optimize product performance, support line trials and product qualifications, troubleshoot and resolve technical challenges, and support continuous improvement initiatives to enhance customer operations and product effectiveness
• Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience
• Share voice-of-customer (VOC) insights to support innovation and product development
• Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation
• Develop and maintain accurate account forecasts and growth plans
• Track and report on key performance metrics including: Account revenue growth, Retention rates, Customer satisfaction
• Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce)

Requirements

• Bachelor's degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred)
• 8–15 years of experience in B2B sales or account management, preferably in: Industrial adhesives, Packaging materials, Technical or manufacturing environments
• Proven track record of managing and growing existing customer accounts
• Strong relationship management and stakeholder engagement skills across multiple levels of an organization
• Experience supporting complex, multi-site or national accounts
• Technical aptitude with the ability to translate customer needs into practical solutions
• Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage
• Excellent communication, negotiation, and organizational skills
• Self-motivated, collaborative, and customer-centric mindset
• Proficiency with CRM tools (Salesforce or equivalent).

Benefits

• Professional development opportunities