Key skills
SaaSCustomer Success
About this role
Role Overview
- Be part of a small, focused team
- Provide excellent customer support via email, phone, and Slack
- Collaborate with teammates in managing a ticket queue of incoming customer requests
- Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations
- Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements
- Contribute to the maintenance and evolution of support resources and documentation.
- Assist the Customer Success team on account review calls via Zoom with clients
Requirements
- 2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, software startup, or SaaS organization
- Automotive and Inventory experience a plus
- Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers
- A customer-first approach to problem-solving
- Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
- Familiarity with customer support software and tools such as Pylon, Zendesk, etc.
- A positive attitude and a willingness to learn and adapt.
Benefits
- Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums.
- For employees’ dependents, Motive covers 50% of their insurance premiums.