New York City, New Jersey, United States of America
Full Time
3 weeks ago
$74,400 - $134,100 USD
No Visa Sponsorship
About this role
Role Overview
Oversees the execution of standardized B2B service deliveries for small and medium business customers
Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement
Requirements
Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
4-7 years Managing service delivery for B2B customers, including overseeing multiple concurrent engagements and ensuring adherence to delivery models and timelines (Required)
2-4 years Coordinating with cross-functional internal teams and stakeholders to resolve delivery issues and drive accountability (Required)
2-4 years Implementing process improvements and proactively identifying and resolving service delivery flow issues to enhance customer satisfaction (Required)
Ability to clearly convey information, manage customer expectations, and facilitate seamless transitions (Required)
Skill in managing multiple concurrent service delivery engagements, ensuring adherence to standardized processes and timelines (Required)
Proficiency in proactively identifying, analyzing, and resolving delivery flow issues (Required)
Ability to coordinate and collaborate effectively with internal teams and stakeholders (Required)
Demonstrated commitment to delivering high-quality service outcomes and enhancing customer satisfaction for SMB clients (Required)
Ability to maintain strict adherence to established delivery models and ensure accuracy in execution (Required)
Skill in managing multiple engagements simultaneously and prioritizing tasks to meet deadlines (Required)
Knowledge of wireless technologies and telecommunications industry standards relevant to B2B service delivery (Required)