Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery
Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
Respond to escalations and provide coaching and mentoring to other members of the team

Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory
You must currently be residing in New Zealand to be eligible for relocation bonus
An empathetic, resilient, and motivational approach to provide customer centric support
A driven professional with highly developed written and verbal communication skills
Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement
A team player who likes to work collaboratively and can also work independently

A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super

Senior Claims Manager

Key skills