Infrastructure/Systems Administration

Role Overview

• Support multiple sites across the country via remote support
• Image, configure, and deploy physical and virtual desktops
• Troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations
• Manage OS, BIOS, disk and data encryption
• Install and troubleshoot end user apps and certificates
• Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions
• Document actions in trouble tickets and meet all SLAs
• Patch network ports, trace lines, install network switches
• Configure and maintain UPS devices and batteries
• Troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers
• Install and configure VOIP phones and voicemail, troubleshoot phone issues
• Configure print, scan, and fax features on multifunction devices
• Plan for user moves, including connectivity, computers, and phones
• Maintain and troubleshoot local security/badging systems
• Prepare obsolete assets for disposal
• Assist other IT teams as needed
• Support unclassified and classified systems

Requirements

• Requires bachelor’s degree or equivalent
• At least three years of relevant experience
• Proficient with Windows desktop operating systems
• Proficient with Dell hardware
• Proficient with Microsoft Outlook
• Solid understanding of network communications
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to work independently and with minimal supervision
• Excellent time management skills
• Minimum TS/SCI clearance w/poly
• Security Plus Certification

Tech Stack

• TypeScript
• VoIP

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits