Managing a portfolio of small to medium size accounts
Inside account management or supporting a Global Account Manager with one account
Customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology
Monitoring customer feedback to identify and resolve issues
Reviewing and resolving discrepancies, i.e. credit card reconciliation
Working with customers to either develop a business plan or support the execution of the plan

Experience in Quality/Account management methodology and Customer Service
Working with CRM tools and thorough knowledge of appropriate technology enablers
Analyze and develop plans specific to client needs from a project experience standpoint
Knowledge of project management and BCD Travel Products and Services
Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
Good command of the English language
Knowledgeable in client technology tools
You have a College, Associate, or University degree or equivalent experience

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Account Executive

Key skills