AVP, Recovery Manager

Role Overview

• Lead and coordinate cross‑functional technical teams during major and critical incidents, ensuring timely recovery and effective stakeholder engagement.
• Serve as a recovery lead during declared major incidents, maintaining focus on service restoration and customer impact.
• Participate in and facilitate post‑incident reviews and post‑mortems, ensuring outcomes are actionable and measurable.
• Drive high‑quality root cause analysis for major incidents using structured techniques such as 5‑Why, Fishbone, and Blameless RCA.
• Ensure contributing factors (process, technology, observability, automation, or human factors) are clearly identified and documented.
• Partner with domain teams to translate findings into concrete remediation actions.
• Develop, document, and maintain incident recovery plans, SOPs, runbooks, and playbooks in collaboration with domain owners.
• Support and execute mock drills, recovery tests, and readiness exercises to improve response effectiveness.
• Ensure recovery documentation remains accurate, consumable, and operationally relevant.
• Work with application, infrastructure, and platform teams to improve diagnostic accuracy and time‑to‑engage during incidents.
• Help establish clear ownership, escalation paths, and recovery patterns to reduce dependency on ad‑hoc tribal knowledge.
• Promote repeatable recovery patterns across services.
• Identify opportunities to improve service reliability, operational maturity, and recovery effectiveness.
• Analyze incident data and trends to recommend targeted improvements across people, process, and technology.
• Support adoption of SRE‑aligned practices, including error budgets, readiness reviews, and failure mode awareness.
• Provide structured feedback to Observability, Automation, Resiliency, and Domain teams on; gaps in monitoring, alerts, and diagnostics; single points of failure; architectural or design weaknesses impacting recoverability
• Act as an operational voice to ensure post‑incident learnings inform engineering and platform decisions.
• Mentor junior recovery managers or operational staff through hands‑on incident participation and coaching.
• Contribute to operational training sessions, tabletop exercises, and knowledge‑sharing initiatives.
• Maintain awareness of industry best practices in production operations, incident management, and SRE.

Requirements

• 5+ years of experience in Production Services, Incident Management, Recovery Management, Problem Management, SRE, DevOps, or related disciplines
• 2+ years of application, infrastructure, and/or cloud technologies, enabling effective triage and informed recovery leadership
• 2+ years experience using observability tools, logs, metrics, and diagnostics to troubleshoot production issues

Tech Stack

• Cloud

Benefits

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off