About this role
Role Overview
- Collaborates in the execution and maintenance of core Retail Investment processes within Virtual Connect.
- Applies subject matter expertise to support process design, validation, and implementation activities.
- Ensures processes adhere to established regulatory, compliance, and risk requirements.
- Supports the documentation of processes, including procedures, process maps, and supporting materials.
- Maintains process documentation to ensure accuracy, consistency, and alignment to actual execution.
- Assists in testing activities for process and system changes.
- Identifies gaps, issues, and inefficiencies and recommends improvements.
- Supports implementation of process improvements including simplification and automation.
- Tracks and monitors process performance metrics and supports reporting on KPIs.
- Assists in root cause analysis to resolve process issues.
Requirements
- 3–7 years of experience in process management, operations, or Retail Investments.
- Strong understanding of process workflows and controls.
- Knowledge of regulatory and compliance requirements.
- Experience with documentation and process mapping.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses