Be the friendly voice supporting our clients’ customers with general enquiries
Provide proactive, professional service that leaves a lasting positive impression
Collaborate with a small, dedicated team in a supportive office environment
Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Accurately record all contact interactions on systems in line with expected process
Ensure you give a positive image and great first impression to all contacts
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post

Being highly methodical with a thorough attention to detail
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC and data entry skills
Excellent written English and the ability to compose written responses to customers
An ability to learn new skills quickly including adopting new processes and technology

22 days annual leave
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme and Employee Assistance Programme
life Assurance Benefit
cycle2work scheme
with plenty more

Administrative Customer Service Advisor

Key skills