Enterprise Application Administrator

Role Overview

• Administer and maintain enterprise applications such as NetSuite, Jira, Confluence, Slack and others, ensuring optimal performance, security, and user accessibility.
• Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users.
• Serve as subject matter experts for managed platforms within integration workflows, collaborating with integration teams to troubleshoot, escalate, and resolve data flow issues.
• Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders.
• Perform data imports, exports, and data maintenance tasks, ensuring accuracy and data integrity across systems.
• Manage user accounts, roles, and permissions, ensuring proper access control within all systems.
• Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors.
• Work with Service Managers, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals.
• Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively.
• Approaches problem-solving with an architectural mindset, considering upstream/downstream impacts, integration dependencies, and long-term scalability rather than addressing issues in isolation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience).
• 3-5 years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Jira, Confluence, Slack or similar platforms.
• Familiarity with cloud-based applications and system administration.
• Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript).
• Experience with integration tools like Azure Functions, or Data Factory.
• Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure.
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively.
• Willingness to learn new technologies and adapt to a fast-changing environment.

Tech Stack

• Azure
• Cloud
• JavaScript

Benefits

• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.