Understanding the needs and problems of our customers, by partnering with our customer research team to conduct surveys, interviews, and focus group
Evaluating the competitive landscape to understand potential differentiation
Driving and supporting key aspects of the development life cycle, including requirements, UX design, API development, testing of end to end customer experiences
Performing business testing on new functionality, operational processes, and end user experience. Also, participates in/leading readiness and rollout activities related to production releases.
Navigate multiple partners and processes to simplify communications and client engagement experiences while maintaining compliance and regulatory standards.
This includes working with our outside vendor that issues the credit card and provides front line customer service.
Ability to find opportunities for innovation and taking thoughtful risks to get the work done better and faster by cultivating positive relationships working collaboratively across Fidelity to deliver business outcomes.

Bachelor’s Degree required with 8 years of financial services experience focused on Business to Customer product development
Product development consulting experience a plus
Credit card experience preferred but not required
Background and passion for solving customer problems and delivering engaging, personalized, digital solutions.
Strong focus on execution, identifying and removing impediments to progress.
Demonstrated knowledge of business analyst techniques, such as: benchmarking, business rules analysis, user stories, user acceptance testing and product documentation.
Strong ability to think critically and understand sophisticated customer needs
Project management skills to run execution teams aligned to strategic plans and objectives
Strong listening, presentation, and persuasion skills to achieve consensus with multiple audiences
Agile approach; ability to work on initiatives simultaneously and with multiple partner groups, both internal and external to Fidelity with a proved track record of bringing innovative Mobile and Web products to a diverse customer base.
Also, familiarity with Agile process and tools (Jira, Mural) including possessing good story-writing skills is preferred
Active participation and/or leading in the prioritization of the squad work defining requirements, understanding business and technology needs, and writing Agile stories to help advance the infrastructure and Api’s while delivering innovative credit card web and mobile experiences.

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Senior Product Manager, Credit Cards

Key skills