Accounts Receivable Assistant

Role Overview

• Assist with administering the end-to-end processes with respect to customer accounts, within established policies and procedures.
• Timely and accurate recovery of outstanding accounts in accordance to set terms of business.
• Resolve debtor issues along with actively contributing to system solutions.
• Assist with releasing on-hold orders as required, liaise with customers/sales reps to resolve invoice/payment queries.
• Update Netsuite customer communication history and on-hold/invoice query status as required.
• Responsible for posting customers’ cash/cheque/credit card remittances.
• Chasing up missing remittances and resolving unallocated receipt queries ensuring accounts are up to date.
• Produce weekly and monthly Aged Debtors analysis showing status of all debt aged more than 90 days.
• Assist with the management of the debtor book through proactive credit control procedures/telephone calls/e-mails/ Dunnings automated debt letter chasing ensuring complete history of communication is maintained in Dunnings.
• Assist with handling customer invoice/statement queries, providing copy documents and liaising with customer services to ensure credits are raised in a timely manner where applicable.
• Generate and send monthly customer statements including excel format requests.
• Monitor Finance Inbox forward emails to relevant person/ departments.
• Manual sending of invoices to the customer’s vendor portal and monitoring uploaded/ missing invoices.
• Do credit checks for new customers and set up a new customer account on NetSuite.
• Monitor customer portals to ensure invoice submission processes are operating effectively.
• Investigate and resolve customer short payments.

Requirements

• People oriented and results driven
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Effective relationship building, networking and influencing skills
• Excellent communications skills – written, verbal and interpersonal
• with an ability to tailor communication style to diverse audiences
• Excellent organisational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to prioritise tasks and to delegate them when appropriate
• Ability to identify, analyse and develop effective solutions to problems
• Ability to act with integrity, professionalism, and confidentiality

Benefits

• 10 days annual leave + 5 days sick leave + birthday + volunteer leave
• A vibrant, supportive team culture