Key skills
Communication
About this role
Role Overview
- Handle a mix of inbound billing inquiries and outbound payment follow ups.
- Maintain organized billing records and support workflow improvements.
- Review attorney time entries and prepare accurate billing reports.
- Respond to billing inquiries and communicate professionally with clients.
- Follow up on past due balances, collections, and payment plans.
- Monitor client retainers and send replenishment requests when balances are low.
- Manage billing, invoices, trust balances, and payment records in Clio.
Requirements
- Detail oriented with strong accuracy in financial data.
- Professional written and verbal communication skills.
- Ability to handle sensitive billing discussions with discretion.
- Highly organized and able to manage multiple deadlines.
- Strong understanding of trust accounting and legal billing compliance.
- Comfortable working remotely and collaborating with attorneys and staff.
- Confident handling both inbound and outbound client calls.
- Bilingual English Spanish communication proficiency.
- Experience in legal billing, preferably in family law.
Benefits
- Competitive salary.
- Paid Time Off.
- Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.