About this role

Provide day-to-day Salesforce support for Commercial users (queries, issues, access requests)
Troubleshoot issues and escalate effectively to the Revenue Systems Lead
Handle routine admin work (users, permissions, fields, layouts, list views, reports/dashboards)
Improve data quality by identifying recurring issues, duplicates/inconsistencies
Support controlled change: testing/UAT support, release checks, documentation
Create and maintain lightweight docs/playbooks for common requests
Challenge poor decisions and propose better ways of working

Hands-on Salesforce admin experience (role-based or project-based)
Experience supporting Sales/CS/Onboarding teams
Understand core admin concepts (objects/fields, permissions, users, reports/dashboards)
Exposure to Flow, validation rules, and permission sets
Communicate clearly with end users
Enjoy practical problem solving and working with the team
Work with care and structure (data quality, access changes, documentation)
Take ownership, ask for help when needed, and challenge poor decisions constructively

CRM Administrator

Key skills