Origin Operations Coordinator

Role Overview

• Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery.
• Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement.
• Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
• Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction.
• Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements.
• Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
• Ensure compliance with international shipping regulations and company policies across all modes of transport.
• Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients.
• Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
• Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.

Requirements

• In-depth understanding of supply chain processes, shipping modes, and cargo movements.
• Ability to update and manage shipment details on digital logistics platforms with precision.
• Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
• Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.
• Ability to track key shipment metrics, identify trends, and implement process improvements.
• Strong capability to maintain and strengthen client relationships through excellent service delivery.
• Ensures shipment accuracy, compliance, and data integrity throughout the operational process.
• Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.