About this role

Greeting visitors and customers and handling phone calls and emails as the first point of contact
Maintaining accurate customer contact information and building strong relationships with customers and vendors
Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots
Ensuring timely completion and return of equipment
Filing warranty claims and preparing pricing for billing review
Receiving, staging, and tracking products for sales and service teams
Shipping orders and handling equipment returns to vendors within required timeframes
Monitoring inventory levels based on sales trends
Performing counts, rotating stock, and securing assets
Generating and maintaining reports, including Work-in-Progress (WIP)
Collaborating across departments to communicate daily priorities with service and operations teams

2-4 years of experience in customer operations or related fields
Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook
Professional communication in both spoken and written forms within all levels of the organization
Ability to succeed in a fast-paced environment, establish priorities, work independently
Strong organizational and administrative skills
Detail-oriented
High level of integrity
Experience in an office setting preferred

Customer Service Specialist

Key skills