About this role

Proactive monitoring and support of the production systems
Event and Incident handling
Investigate problems, perform root cause analysis, and derive resolutions
Act as an escalation point for issues flagged by customer support, respond to customer inquiries
Work closely with our internal operations engineering support teams
Single point of contact for all teams
Roll out innovative ideas and solutions that will enable NOC to work more efficiently
Creating and maintaining technical documentation and processes, reporting tasks
Understand and find ways to automate tasks within operations

3+ years of NOC experience
Understanding of networking
Proactive monitoring
Incident management
Linux / Windows proficiency, experience with different Linux distros (Debian, Ubuntu, CentOS, etc.)
Experience with domain names, hosting, and SSL support
Proficiency in websites migrations between servers/providers
Experience working with VMware technologies
Bonus
Advanced Bash scripting skills
Understanding and experience in working with DNS
WordPress troubleshooting

Senior NOC Engineer

Key skills