Analyze CX campaign performance, identifying trends, key drivers, and opportunities for improvement
Collaborate with GBS to ensure high-quality data management and reporting, enabling effective campaign evaluation
Drive insights on return on investment (ROI) and net promoter score (NPS) for CX campaigns, leveraging data to recommend resource allocation and future strategies
Partner with internal teams to support data-informed decision-making, focusing on optimizing consumer engagement
Manage performance dashboards and other analytical tools to monitor campaign effectiveness and generate actionable insights

3-5 years of experience in data analytics, preferably within a consumer experience or marketing environment
Proven experience with performance measurement
Strong analytical skills, with the ability to interpret complex data
Proficiency in data analysis tools and software (e.g., SQL, Tableau, or similar)

CX Analytics Executive – Junior Manager

Key skills