Manager, Total Rewards

Role Overview

• Consultative role, partnering with internal HR customers in regular cadence meetings to align priorities and provide status on system updates.
• Partner with IT organization and vendor support resources on projects, enhancements and production issues.
• Understand the business needs of internal customers and design work flow processes and system configuration to leverage the value of the SuccessFactors tool.
• Efficient management and prioritization of proactive and reactive system change requests from internal HR customers.
• Interact with SAPs self-management tools (customer community), webinars, training sessions with experts and other customers to stay updated on new functionality, influence new features and troubleshoot system issues.
• Review release notes, prepare customers for new functionality and coordinate new and regression testing.
• Coordinate actions to fulfill system adoption goals involving customer partnership and change management activities.
• Ability to effectively qualify and prioritize work quickly based on standard SLAs, understanding business goals & impacts and available resources.
• Follow business systems analyst best practices, including requirements gathering, process mapping, meeting facilitation, task lists & timelines, documentation and test planning.
• Document system configurations, processes, and procedures to maintain an up-to-date knowledge base and facilitate knowledge transfer within the team.
• Provide training and support to end-users and administrators on SuccessFactors functionality, best practices, and troubleshooting.
• Able to analyze large data sets in excel and utilize common formulas/features such as (If-statements, vlookup, concatenate, pivot tables/charts) and generate a recommendation or opinion supported by data.
• Submit and escalate Production support tickets to ensure system uptime and continuity of key HR processes.
• Maintain system security and role access according to IT compliance standards.

Requirements

• Requires strong knowledge of SAP platforms
• Proficient knowledge of Time & Labor principles and systems
• Proficient in project management principles and meeting facilitation
• Bachelor’s Degree with a minimum of 9 years of prior related experience
• Graduate Degree with a minimum of 7 years of prior related experience
• In lieu of a degree, minimum of 13 years of prior related experience

Benefits

• health and disability insurance
• 401(k) match
• flexible spending accounts
• EAP
• education assistance
• parental leave
• paid time off
• company-paid holidays