Facilities Manager

Role Overview

• The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio.
• Responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services).
• Help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement.
• Lead onsite soft services program (janitorial, waste, pest control, landscaping, workplace services) across assigned buildings and shifts.
• Maintain operational readiness through standardized routines, inspections, and checklists; ensure timely response to service requests and validate completion quality before closeout.
• Manage day-to-day performance of service partners ensuring adherence to SOW, SLAs, and safety requirements.
• Conduct documented inspections to validate staffing, consumables, and schedule compliance.
• Drive vendor accountability through documented performance plans and ongoing audits; validate invoices against scope and contractual requirements.
• Implement and audit internal management systems to ensure consistent execution; proactively identify cost savings and value-add opportunities through workload optimization and process standardization.
• Support portfolio risk management program including hazard identification and mitigation tracking; ensure compliance with site safety rules and vendor requirements.
• Deliver high-touch customer service as visible facilities point of contact; proactively manage client expectations through clear communication and transparent status updates.

Requirements

• High School Diploma or equivalent with valid driver's license required
• Minimum 3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred).
• Strong vendor management capability including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking; ability to work independently, prioritize effectively, and maintain organized documentation in fast-paced environments.
• Excellent written and verbal communication skills with ability to deliver clear updates to client stakeholders and internal leadership; strong customer service orientation with professional approach to managing expectations and handling escalations.
• Working knowledge of budgeting, invoice validation, and operating within defined financial controls to support account fiscal responsibility and cost management.
• Proficiency with workplace/service management tools including work order platforms, reporting dashboards, Excel/Google Suite, and other systems used to track performance and operational metrics.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay