Senior Business Systems Analyst

Role Overview

• Supports TWDC's Global Intranet MyDisneyToday.
• Work with teams from across Enterprise Technology, and other business units to provide both requirements and development/operational support.
• Be a supporting product owner, feeding into the overall vision, roadmap, requirements and features for a given solution.
• Assist in writing stories, requirements and acceptance criteria as well as helping with QA.
• Help partners with microsite/page building and technical support as it arises.
• Plan, execute, and deliver multiple projects simultaneously.
• Transition through many different tasks and topics in a given day.
• Work collaboratively with team colleagues and partners.
• Engage proactively with partners to understand their business, their digital media needs, and identify/recommend paths forward.
• Define project scope, goals, deliverables and success criteria that support the business priorities.
• Create detailed requirements documentation, including written specifications, use cases, and data flow diagrams; ensure all parties understand their deliverables.
• Create and maintain thorough project, product and customer documentation.
• Communicate effectively with UI/UX designers, developers, and QA staff.
• Assist with development, testing and weekly deployments.
• Aid in driving project delivery through effective use of issue and status meetings, work sessions and collaborative influence.
• Identify risks and roadblocks, and manage effectively.
• Work to continually improve partner and employee satisfaction with their digital experiences.

Requirements

• 5 years of project/program management and business analysis experience
• 5 years of experience managing larger, more complex and cross-functional projects
• Previous digital media development experience
• Strong interpersonal, analytical, problem solving, negotiating, and influencing skills
• Proven success in leading projects from concept through launch and transitioning to operational phase
• Demonstrated ability to manage project, departmental and enterprise risks related to projects
• Strong facilitation, organizational, prioritization, decision making, and conflict resolution skills
• Successful history of customer contact including experience in setting and managing customer expectations
• Ability to effectively communicate across all levels of the organization including with technical and non-technical people and internal and external audiences
• Strong knowledge of software development life cycles, web technologies, web development and design processes
• Experienced in producing thorough, detailed project documentation
• Self-starter with high level of initiative; strong sense of ownership and urgency
• Ability to identify functional gaps and potential usability issues throughout different phases of product development
• Experience in a complex, large-company environment.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.