Senior Business Analyst, Utility Process Consultant

Celerity is seeking a Senior Business Analyst to support a key transformation initiative at Pacific Gas & Electric (PG&E) focused on electric distribution patrol and inspection processes. This role involves process discovery, mapping, and optimization to enhance safety, compliance, and operational performance.

Responsibilities:

• Participate in end-to-end business process mapping and analysis for electric distribution patrol and inspection programs
• Work with stakeholders across field operations, engineering, vegetation, asset management, and compliance
• Document current-state (As-Is) and future-state (To-Be) processes using BPMN 2.0 standards
• Develop process models using tools such as SAP Signavio (preferred), ARIS, Blueworks, Visio, or similar
• Capture workflows including patrols, inspections, defect prioritization, and compliance cycles
• Identify process inefficiencies, risks, and gaps related to inspection completion, data quality, and handoffs
• Align processes with SAP S/4HANA, SAP EAM, and mobile workforce solutions
• Define KPIs such as inspection adherence and defect backlog
• Establish process governance standards and documentation practices

Requirements:

• 7+ years of experience in business analysis or process mapping
• Experience in electric utilities, especially distribution patrol and inspection
• Expertise in BPMN 2.0
• Experience with process mapping tools (Signavio, ARIS, Blueworks, Visio, etc.)
• Experience in regulated utility environments
• Strong stakeholder facilitation skills
• Experience with SAP (S/4HANA preferred)
• Bachelor's degree in relevant field
• SAP Signavio experience (certification a plus)
• PG&E or California IOU experience
• Process mining experience
• Familiarity with asset management, mobile solutions, GIS
• Lean or Six Sigma certification
• Consulting experience