Collections Representative I

Role Overview

• Providing customer service regarding collection issues
• Process customer refunds, process and review account adjustments
• Resolve client discrepancies and short payments
• Monitor and maintain assigned accounts
• Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
• Resolve customer delinquency to ensure resolution prior to 90 days
• Update core systems with case management
• Provide professional, courteous, responsive and accurate service.

Requirements

• 1 year of Collections/Customer Service experience
• High school diploma or equivalent required
• Strong verbal and written communication skills
• Intermediate knowledge level of Microsoft Office products
• Proven analytical problem solving skills and basic math skills required
• Ability to multitask and excel in a fast paced environment
• Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

Benefits

• Competitive compensation package including medical, dental, vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation, and much more.