Key skills
CommunicationSales
About this role
Role Overview
- Monitor Reps activity to ensure container incidents, special customer issues and import/export idle shipments are being resolved in a timely manner
- Address grievances with the workforce to solve issues
- Manage performance of team through annual performance evaluations and corrective action
- Provide training consultation to new hires in Export Documentation and process updates
- Provide problem resolution for CMA CGM Export Bonds approvals
- Make decisions concerning CMA CGM Magic blank paper ordering, tracking and tracing
- Take initiative to approve various status updates and forms associated with workflow
- Provide information and monitoring history of events for Customer Complaints
- Provide Vessel Calendar / Daily task list consultation for internal departments
Requirements
- High School Diploma or GED required
- Bachelor’s Degree preferred
- 3-5 years of general experience
- 1-3 years of industry experience
- Minimum of 2 years’ experience in transportation, demonstrating knowledge of sales, pricing, or customer service
- Strong presentation, written communication, and interpersonal skills
- Strong staff development and human resource management skills
- Proficient with MS applications (Excel, Outlook, Word and Internet Explorer)
- Proficient with LARA and NOVA
- Demonstrated ability to work under pressure
- Management experience
- Process Management
Benefits
- Performance-based bonuses
- Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
- Professional development opportunities