Administrative Assistant, Customer Service Representative

Role Overview

• Provide excellent customer service to all callers
• Answer calls in a courteous manner
• Identify callers' needs and transfer calls as appropriate
• Log calls into the telephone log
• Use the telephone etiquette script to answer each call
• Triage phone calls appropriately and in a timely manner
• Meet or exceed caller's expectations
• Determine availability of the receiving party
• Identify appropriate action if the receiving party is unavailable
• Report issues or problems with the telephone system to management
• Other duties as needed and assigned by management.

Requirements

• High School diploma or equivalent
• Health care or Home Care experience preferred
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred
• Working knowledge of managed care environment preferred
• Experience multi-tasking on multiple computer systems.
• Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

Benefits

• Health, dental and vision insurance on first day of hire
• Daily Pay offered
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation
• Opportunities for advancement