Leads project change management initiatives to drive successful adoption of technology and business transformation projects
Partners with Information Technology, Operations, and PMO leadership to integrate change management into project lifecycles
Develops and implements project change management strategy, methodologies, and governance frameworks for technology and business transformation initiatives
Directly owns and manages project change execution, including stakeholder assessments, communication plans, training strategies, and adoption activities
Leads tactical change management activities including resistance management, readiness assessments, impact analyses
Oversees change management planning and delivery for multiple concurrent projects
Directs and develops change management practitioners, building organizational capability in project change management best practices
Designs and executes stakeholder engagement and communication strategies that build awareness, understanding, and commitment during project lifecycles
Conducts change impact assessments and readiness evaluations for proposed initiatives

Requires 3 years of experience leading a team of professionals engaged in developing and executing change management programs
Requires minimum of 8 years of experience engaged in developing and delivering change management programs
A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
3-5 years of Hospitality, F&B and/or Retail experience
Ability to drive results through collaboration rather than direct control
Demonstrated experience managing multiple concurrent projects and prioritizing resources across competing initiatives
Strong organizational skills with keen eye for detail
Proven ability to identify, assess, and mitigate project and organizational risks
Systematic approach to documenting processes, decisions, and lessons learned for future reference
Business acumen and has the mindset required to understand the long-term implications of financial planning
Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.

Director – Change Management

Key skills