Key skills
CommunicationCustomer Success
About this role
Role Overview
- Join Codekeeper and take a pivotal role in driving customer success for our clients
- Act as an essential bridge between our company and its customers, championing customer success and satisfaction
- Conduct legal research, drafting legal documents, and offering support on legal matters
- Managing legal drafting/review process by drafting legal language to fit client requirements
- Receiving requests from users and leads, ensuring their requests are handled quickly and correctly
- Supporting customers in setting up connections between their source code management platform
- Working with leads who have questions, guiding them about our service via email and website chat
- Drafting reports for customers who require us to inspect information they provide
Requirements
- Familiarity with LegalTech concepts
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference