Key skills
Collaboration
About this role
Role Overview
- Identify and address customer inquiries regarding accounts.
- Identify potentially fraudulent activity occurring on accounts.
- Appropriately utilize internal systems and resources to accurately and effectively serve customers.
- Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes and reporting fraudulent activity.
- Accurately document customer conversations in appropriate systems.
- Provide timely escalation of all department and system issues using the established reporting protocols.
- Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
- Successfully complete additional skills training as required/requested.
Requirements
- High School Diploma or Equivalent
- Call center or customer service experience
- Computer/technology basic skills
- Able to maintain customer service standards during high-pressure situations.
- A positive member who loves to learn and share new things.
- A strong communicator with great interpersonal skills.
- A problem analyzer and solver by gathering relevant information systematically.
- Able to work independently and make quick and accurate decisions.
- Someone with strong analytical skills to troubleshoot issues.
Benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A competitive salary and benefits
- A work environment built on collaboration, flexibility, and respect
- Varied and challenging work to help you grow your technical skillset