Project Manager – MSP

Role Overview

• Act as the primary point of contact for clients throughout the project lifecycle
• Lead project planning, execution, and implementation across multiple concurrent projects
• Define project scope, deliverables, timelines, resource requirements, and project objectives
• Create, maintain, and manage project schedules and workflows
• Coordinate internal teams, technical resources, vendors, and stakeholders to ensure successful project delivery
• Monitor project progress, risks, budgets, and deliverables while proactively resolving issues
• Facilitate project meetings and provide regular project updates to both internal teams and clients
• Prepare project reports, spend tracking, forecasting, and documentation throughout the project lifecycle
• Assist with change management initiatives and support smooth project transitions
• Communicate technical information clearly to both technical and non-technical stakeholders
• Ensure projects are delivered on time, within scope, and aligned with client expectations
• Contribute to process improvements and project management best practices within the business

Requirements

• Minimum 5 years of Project Management experience
• Previous MSP or IT industry experience is highly preferred
• Strong understanding of project management methodologies such as Waterfall and Agile
• Experience using project management tools such as Jira, Asana, Monday.com, MS Project, or similar platforms
• Excellent organisational and time management skills with the ability to manage multiple projects simultaneously
• Strong leadership and stakeholder management capabilities
• Experience managing project budgets, forecasting, and resource allocation
• Ability to identify, assess, and mitigate project risks proactively
• Strong problem-solving and decision-making skills
• Excellent written and verbal English communication skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience contributing to or managing the Scope of Work (SOW) documentation
• Ability to work autonomously while maintaining close attention to detail
• Strong interpersonal skills and ability to build long-term client relationships