Manage a portfolio of approximately 250 SMB accounts, ensuring high levels of customer satisfaction, engagement, and retention
Be responsible for achieving renewal targets, running a contract renewal cycle of 12–16 weeks with clear pipeline visibility and predictability
Develop and execute strategic account plans with a clear view of risks and opportunities, defining action plans to mitigate churn and accelerate growth
Create individual account plans that anticipate customer needs, align WGSN solutions with their business objectives, and reinforce long-term value
Deliver consultative presentations to senior stakeholders, clearly communicating WGSN’s value proposition and ROI
Build a deep understanding of each client’s business, challenges, and market context to tailor approaches and maximize commercial impact
Work closely with the Customer Success team to ensure a seamless client experience, balancing retention, adoption, and revenue growth
Maintain discipline in CRM and commercial processes, ensuring activity tracking, pipeline management, and operational efficiency

English proficiency is mandatory
Motivated, dynamic, and self-directed individual with a confident, professional manner and a positive, proactive attitude
Proven track record of success in commercial or client-facing roles
Knowledge of the fashion market and/or consumer trends
Ability to communicate a service offering through proposals, presentations, calls, and case studies — excellent presentation and negotiation skills are essential
Excellent organizational skills and strong attention to detail
Experience with Salesforce CRM is a plus

Account Manager – Maternity Leave Cover

Key skills