Field Service Engineer – Millwright, Technician

Role Overview

• Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
• Provide customer support by phone, email and remote support.
• Work with sales and engineering departments to specify solutions for new systems and upgrades.
• Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement.
• Monitor customers and market for new opportunities and provide leads for the sales department.
• Work with other team members to create continuous improvement of products and services.
• Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations.
• Provide training and development support for other engineers in FLS.
• May be designated as super user or product specialist for specific products.
• Works with engineering and project management in transition of projects from engineering to commissioning phase.
• Gap analysis, risk analysis, scope of work and training requirements.
• Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements.
• Provide thorough and timely reporting of services provided and key issues to management and customers.
• Extensive contact with customers.
• Must be able to maintain positive customer relationships.
• Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments.
• Works independently on customers sites without direct supervision.

Requirements

• Minimum of 3+ years of experience in mechanical equipment support and troubleshooting and a Millwright or process maintenance mechanic
• Bachelor’s Degree is a plus but not required.
• Willing to travel up to 75%, mostly within North America.
• Able to travel to Canada, Mexico, and Caribbean.
• Able to obtain or possess a current Passport for travel.
• Understanding and willingness to work in a mining environment where physical activities are required such as standing, bending, climbing ladders, lifting to 50 pounds, etc.
• Must be willing to comply with FLS Safety standards and PPE requirements.

Benefits

• Competitive benefit package including health, dental, disability, life, and voluntary insurance options
• Time to recharge through PTO, plus 10 annual holidays, and parental leave
• Work-life balance with a flexibility work schedule so you can focus on professional and personal priorities
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education
• Annual bonus’s
• Employee Assistance Program
• An equal opportunity employer committed to creating a diverse and inclusive workplace
• A global network of supportive colleagues and growth opportunities