Develop and execute customer-specific business plans to achieve weekly quotas and annual growth targets.
Manage and grow a portfolio of key accounts, ensuring target volumes and revenues are met.
Build relationships across all decision-making levels within customer organizations to establish long-term partnerships.
Identify and qualify business opportunities across all company products, prioritizing high-potential accounts (e.g., customers moving >250 TEUs annually).
Monitor account profitability, ensure timely payments, and align pricing and services with company strategy.
Conduct in-person customer visits weekly, spending 50% or more of the week outside the office engaging with clients.
Utilize travel and entertainment budgets to strengthen relationships while adhering to corporate policies.
Execute cold calls quarterly to expand the customer base and onboard new accounts.
Lead negotiations for major contracts and opportunities, ensuring alignment with company goals.
Follow up on customer meetings with actionable outcomes, such as correspondence or next steps.
Prepare and submit weekly reports, including:
Expense Reports
KPI Territory Reports (sales performance, market trends, customer feedback)
Analyze account performance and market trends, providing actionable insights and recommendations.
Maintain accurate CRM data and ensure timely updates.

High School Diploma or GED
Bachelor’s Degree preferred
5-10 years of general experience
5-10 years of industry experience
Minimum of 6 years of industry experience, preferably 4 years carrier outside sales experience.
Good computer skills: Word, Excel, Power Point
Good communication & interpersonal skills
Excellent problem solving skills
Ability to work independently
Strong negotiation skills
Ability to handle multiple tasks simultaneously

Key Account Manager, Strategic NVO

Key skills