Customer Quality Assurance Specialist

Role Overview

• Manage low/medium tickets independently
• Document steps to reproduce, observations, and status updates in Notion
• Communicate with Customer Success and Customer Care via Slack channels and tag appropriately
• Create or update Linear bug tickets, following templates and priority rules
• Identify trends in bugs and escalate to Customer Experience or Product/Tech teams
• Maintain adherence to CQA workflows and ticket hygiene

Requirements

• QA, customer support, or product-related experience
• Strong attention to detail and structured written communication
• Knowledge of Notion, Slack, and bug tracking tools
• Comfortable working cross-functionally
• Fluent in English (French is a plus)

Benefits

• Vibrant office in Passatge St. Joan, Barcelona with free drinks and snacks.
• Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
• Health insurance with Alan, fully covered by the company.
• Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
• Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
• A diverse, collaborative workplace
• join an international team!
• Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
• Feel supported with paid sick leave, because your health always comes first.